"I felt like I was being ignored"

About: New Cross Hospital / Eye infirmary

(as the patient),

All staff I encountered were friendly and professional. I felt cared for and in safe hands.

My initial test was completed very swiftly after arrival. I was taken to a second waiting area and had to sit for an hour and a half before being seen by the consultant. I was given no indication of the waiting time.

Whilst waiting for my blood test, there was a lot of chatting and laughing coming from the ward, it seemed like there was no work going on, but as I couldn't see there may well have been.

It was just frustrating as it felt like I was being ignored.

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Responses

Response from New Cross Hospital

Thank you for your comments relating to your experience in our hospital. I was sorry to read your comment regarding chatting and laughing from the ward and would be happy to look further into this for you. To enable me to do this, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can take this forward for you. Kindest regards Jamie Emery Patient Experience Lead

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Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Thank you for your comments relating to your experience in our hospital.

I was sorry to read your comment regarding chatting and laughing from the ward and would be happy to look further into this for you. To enable me to do this, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can take this forward for you.

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