"Wellington Health Centre: I found my health care experience good"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

I found my health care experience good. I phoned the doctors and spoke to the receptionist. Then the doctor phoned me back and offered me an appointment that same morning which was good.

The only thing I find wrong is that you have to repeat yourself two or three times to the receptionist, and then the doctor.

I must admit, I would prefer to see the same doctor all of the time. We never know who we are going to get.

The follow up for an appointment to see a specialist was very, very good and very quick. I found the person on the phone very helpful.

Unfortunately gone are the days when you get to know your doctor and he/she got to know you and make you feel at ease!

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Responses

Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG

Thank you for taking the time to share your experiences. We appreciate all feedback and are happy to hear that your referral has been positive.

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