"Breast Cancer clinics "

About: Tameside General Hospital / Breast surgery

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

I was diagnosed with Breast Cancer about 4 weeks ago. I am now waiting to have a mastectomy.

I have attended 6 clinics (breast cancer clinic Dr Arora) each time I (as well as numerous other ladies) wait for at least 3 hours to be seen (I assume this is due to the workload of the staff).

I am sure that other ladies will agree that to wait this length of time (for results usually on life expectancy/surgery required) is terrifying. There is never an apology.

Ladies are expected to wait up to 6 or 7 hours. Sometimes clinics are cancelled and you are not informed (you turn up to be told by reception).

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Mr Arora and his team are sorry that you have had an unsatisfactory experience and agree the wait in the clinic can be excessive.

This is because they do a one stop clinic to see and investigate the patient fully in one day as far as possible. This is to obviate the need for repeated appointments. Patients are pre-warned about this through the letter of appointment that the new patients come in the clinic for the whole day.

Mr Arora is willing for you to contact him directly and look at the details further to learn something and make patients happier in the future. Pardeep.Arora@tgh.nhs.uk

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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