"Poor patient care, rude disrespectful staff, poor MDT, poor holistic care, no intervention to prevent re-admission"
About: North West Ambulance Service NHS Trust / Emergency ambulance North West Ambulance Service NHS Trust Emergency ambulance Bolton BL1 5DD Tameside Tameside Tameside General Hospital / Accident and emergency Tameside General Hospital Accident and emergency Ashton Under Lyne OL6 9RW
Posted by Julsy3 (as ),
This story has been posted by Healthwatch Tameside on behalf of the patient. She said…
I have fled domestic violence. My carer handed himself into police. A & E had done a MARTACH prior but carer destroyed it.
My new flat has been declared 'unfit for purpose' yet nurses keep passing the buck from each agency. Passing blood into my stools. I was sent home and then a letter was sent to ask me to come back with urgency. I fell and banged my head and waited 8 hours for a doctor to see me. The nurse then sent me home with no support. The doctor had authorised a taxi yet the nurse made a point of complaining to me that this wouldn't happen again. Came in via ambulance.
I feel my below needs could all be addressed better:
Holistic - treat every person as an individual
Medical - assessment of my needs
Social - refer to neurology, social worker timescale for review
Physical - MS is a complex condition that requires a knowledgeable opinion