"problems again with my GP's phone/appointment system"

About: NHS Highland

(as the patient),

I telephoned my GP Practice this morning for an appointment although I started calling at 8am I got through at 8. 10 to tell me there was not one appointment for a GP today this happens very often and can take up to half an hour to get through. I find this very inappropriate practice when you phone for an appointment then it says we apologise for the delay and I am in a Queue ( at first I thought I was dialling a call centre ).

In my opinion the practice must look into a proper phone line system when patients can call and also look at a more adequate appointment system when you can get a GP.

I am now feeling frustrated by this that I have had to get a friend to take me to Vale of Leven Hospital to see someone as my Practice is Dr McLeod and Partners and no one could see me!

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Responses

Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland

picture of Maimie Thompson

Dear Waterloo

You will see that I have responded to your new posting today on the same subject and hope to get back to you later int he week with an update. Once again my apologies.

But I recognise your name from a number of positings now and wanted to thank you for always taking the time to feed-back.

If you would find it useful to go over in more detail some of your obervations. then please do contact me direct on email maimie.thompson@nhs.net

You can contact me direct by email maimie.thompson@nhs.net

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