"problems again with my GP's phone/appointment system"
About: NHS Highland NHS Highland
Posted by waterloo (as ),
I telephoned my GP Practice this morning for an appointment although I started calling at 8am I got through at 8. 10 to tell me there was not one appointment for a GP today this happens very often and can take up to half an hour to get through. I find this very inappropriate practice when you phone for an appointment then it says we apologise for the delay and I am in a Queue ( at first I thought I was dialling a call centre ).
In my opinion the practice must look into a proper phone line system when patients can call and also look at a more adequate appointment system when you can get a GP.
I am now feeling frustrated by this that I have had to get a friend to take me to Vale of Leven Hospital to see someone as my Practice is Dr McLeod and Partners and no one could see me!