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"Knee replacement"

About: Horton NHS Treatment Centre

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My wife's knee was replaced on 29th October. We knew about the Horton from previous treatment last year. Our GP says that your Unit is a prime example of what the NHS could and should be and so it proved. Staff are helpful, professional and very caring and this applies from top to bottom with a slight reservation on the attitude of the front-line staff. The Receptionists are efficient but not very friendly. A smile and a greeting would be very nice, usually they ignore you unless you approach with a query. Nevertheless a wonderful facility and long may you keep up such excellent work.

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Response from Horton NHS Treatment Centre 10 years ago
Horton NHS Treatment Centre
Submitted on 05/11/2013 at 10:16
Published on nhs.uk on 06/11/2013 at 03:00


Thank you for your feedback. The positive comments are gratefully received. Your feedback also provides us with an opportunity to make improvements to our customer service - we will do so.

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