"Knee replacement"

Anything else?

My wife's knee was replaced on 29th October. We knew about the Horton from previous treatment last year. Our GP says that your Unit is a prime example of what the NHS could and should be and so it proved. Staff are helpful, professional and very caring and this applies from top to bottom with a slight reservation on the attitude of the front-line staff. The Receptionists are efficient but not very friendly. A smile and a greeting would be very nice, usually they ignore you unless you approach with a query. Nevertheless a wonderful facility and long may you keep up such excellent work.

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Responses

Response from Horton NHS Treatment Centre

Thank you for your feedback. The positive comments are gratefully received. Your feedback also provides us with an opportunity to make improvements to our customer service - we will do so.

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