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Would have left no stars if allowed - appaling...

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"Would have left no stars if allowed - appaling..."

About: East Surrey Hospital

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Attended hospital with a miscarriage, appaling insensitive staff would never go back there. As a policy it isn't appropriate to let miscarrying women wait in an obstetrics scanning department for hours watching pregnant women going in for scans. The sonographer then didn't have the correct background for the case and was rude and inappropriate, Had excellent care previously at St Georges and would go back there in an instant.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 02/11/2013 at 12:42
Published on Care Opinion on 04/11/2013 at 14:20

picture of Ian Mackenzie

Dear Anonymous

I'm very sorry to read about your experience within the obstetrics department at East Surrey Hospital. If you could e-mail me your details to ian.mackenzie@sash.nhs.uk I will personally ensure we look into the matters you raise.

Regards

Ian

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Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust 10 years ago
Lynda Filby
Matron,
Surrey and Sussex Healthcare NHS Trust

Submitted on 05/11/2013 at 09:45
Published on Care Opinion at 10:58

Dear Anonymous,

Like Ian I am very disappointed and saddened to read about your experience at East Surrey Hospital. We would very much like you to make contact with us to share your experience so we can ensure this does not happen again.

Kind regards

Lynda Filby

Matron for Surgery and Gynaecology

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