"Would have left no stars if allowed - appaling..."

About: East Surrey Hospital

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Attended hospital with a miscarriage, appaling insensitive staff would never go back there. As a policy it isn't appropriate to let miscarrying women wait in an obstetrics scanning department for hours watching pregnant women going in for scans. The sonographer then didn't have the correct background for the case and was rude and inappropriate, Had excellent care previously at St Georges and would go back there in an instant.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Anonymous

I'm very sorry to read about your experience within the obstetrics department at East Surrey Hospital. If you could e-mail me your details to ian.mackenzie@sash.nhs.uk I will personally ensure we look into the matters you raise.

Regards

Ian

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Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous,

Like Ian I am very disappointed and saddened to read about your experience at East Surrey Hospital. We would very much like you to make contact with us to share your experience so we can ensure this does not happen again.

Kind regards

Lynda Filby

Matron for Surgery and Gynaecology

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