"The staff helped to reassure and make a very difficult time much easier to cope with."

About: East Surrey Hospital / General surgery

(as the patient),

From the time I was admitted, through emergency surgery, stay on HDU followed by a two week stay on Brockham ward. My care and information by all the staff was first class.

I was kept informed the whole time. Staff were warm, caring and interested in what was happening to me. They listened carefully and answered all my questions.

Although an emergency admission, extensive abdominal surgery and my recovery time was a scary time for both me and my family. The entire staff at East Surrey helped to reassure and make a very difficult time much easier to cope with.

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Responses

Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust

Dear Newlywed,

Thank you for taking the time to post feedback about the care provided to you at East Surrey. We are so pleased to hear that your experience was a positive one and we will ensure your comments are shared with the staff concerned.

Kind regards

Lynda Filby

Matron for Surgery

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