"thanks to all the wonderful team at the derwent"

About: Royal Bournemouth General Hospital

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Having recently had a total knee replacement op I cannot praise the Derwent team highly enough for the fantastic care and support I received. This applied both preop with assessment checks and information, during my stay and the fantastic after care support - they really are there if you need them. My grateful thanks to all those involved in my care - what a fantastic team.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Delighted Patient

Thank you for taking the time to provide us with your feedback regarding your stay at the Derwent. I am delighted to hear that you received such fantastic care and support and that you found our staff to be so informative and attentive. We welcome all the feedback we receive both positive and negative as we use this to inform and improve the services we provide.

I will share your feedback with the staff at the Derwent and I am sure they will welcome your excellent comments - Thank you again for giving your time to share your experience and I wish you a speedy recovery.

Regards

Sue Mellor

Head of Patient Experience

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Response from Royal Bournemouth General Hospital

Dear Delighted Patient Thank you for taking the time to provide us with your feedback regarding your stay at the Derwent. I am delighted to hear that you received such fantastic care and support and that you found our staff to be so informative and attentive. We welcome all the feedback we receive both positive and negative as we use this to inform and improve the services we provide. I will share your feedback with the staff at the Derwent and I am sure they will welcome your excellent comments - Thank you again for giving your time to share your experience and I wish you a speedy recovery. Regards Sue Mellor Head of Patient Experience

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