This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

this hospital is despicable

Story from nhs.uk

"this hospital is despicable"

About: William Harvey Hospital (Ashford)

Anything else?

the hospital is the worst i have ever been to not only did me and my family get kicked off the word because we complained that my dad ha the water and glass from the person before 7 hours after arriving we then got kicked out of the hospital and made to wait in the cold because they wanted to lock the door but all of this i could just have let go but the fact that it took this hospital over 24 hours to inform my dad that he had had a heart attack when they were telling him that it was nothing serious i want something done about this and if anyone knows how to make an official complaint please let me know.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 03/11/2013 at 09:26
Published on Care Opinion on 04/11/2013 at 14:37

Thank you for providing us with feedback, I am am sorry to read about your poor experience. Please do email me and I will investigate your complaint for you. My email address is Julie.pearce1@nhs.net

I hoe your father is recovering well from his heart attack.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 05/11/2013 at 11:07
Published on nhs.uk on 06/11/2013 at 03:00

We are sorry to hear of the problems that your dad and family have experienced. If you would like help and wish to discuss the problems you experienced and how they can be taken forward you can contact the Patient Experience Team at ekh-tr.patientexperienceteam@nhs.net or 01227 783145. We would like offer our apologies for your experience and thank you for your feedback as it is important to improve services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k