"Administration Indiference re orthopaedic..."

Anything else?

Recently I complained about the chaotic administration at Barnet Hospital. I know errors occur even in the best hospital. It's how the mistake is fixed that distinguishes an ordinary/bad hospital from a good or great one. Barnet is clearly not in the latter category. Apart from a few phone calls, mainly instigated by my husband or myself and lots of 'leave it with me' statements from the various hospital representatives, that was it. In response to a call from my husband I have been informed that I can have an appointment in December! For an appointment booked in July, arranged for October, messed up by the hospital, I should be grateful that I will only have to suffer another couple of months. No apology by the way.