"Administration Indiference re orthopaedic..."

About: Barnet Hospital

Anything else?

Recently I complained about the chaotic administration at Barnet Hospital. I know errors occur even in the best hospital. It's how the mistake is fixed that distinguishes an ordinary/bad hospital from a good or great one. Barnet is clearly not in the latter category. Apart from a few phone calls, mainly instigated by my husband or myself and lots of 'leave it with me' statements from the various hospital representatives, that was it. In response to a call from my husband I have been informed that I can have an appointment in December! For an appointment booked in July, arranged for October, messed up by the hospital, I should be grateful that I will only have to suffer another couple of months. No apology by the way.

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Responses

Response from Barnet Hospital

I am sorry to read that your perception of our administration is so poor. I will ensure that your comments are passed onto our administration service manager for appointments. If you would like a more presonal response with an explanation for the delays please contact our Patient Advice and Liaison Service with your details as the Trust response received is anonymised. bcfpals@nhs.net or telephone 020 8216 4924 As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. Thank you for taking the time to leave your personal feedback.

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