"A&E and MRI"

Anything else?

I attended A & E yesterday evening (5pm-8pm) with my 47 year old partner who was suffering severe abnormal upper back pain . He has a pre-diagnosed congenital cardiac condition for which he is under care of a consultant at London Hospital and is awaiting surgery, but was nonetheless apprehensive and anxious about seeking the need for urgent assessment at qeqm, as he didn't want to "make a fuss" or put pressure on an already overstretched local emergency dept that he has had no cause to seek previously having only moved to the area two years ago. From the moment he arrived at the reception his care was exemplary, despite the unit being very busy. He was treated with courtesy and efficiently by all of the staff, which allayed his fears, with the speed and seamless way in which the necessary investigations and monitoring were carried out (including MRI dept). From the porters, nurses and doctor involved in his care their communication and bedside manner was of a very high standard, and certainly "patient centred" and for that he is very thankful. He wanted to express his thanks and to let you know that for all the external pressures facing the NHS, including adverse media coverage, he could not have asked for better service from all of the staff on duty yesterday. Thank You. Mrs A