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First class treatment

Story from nhs.uk

"First class treatment"

About: William Harvey Hospital (Ashford)

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My wife was admitted to this hospital, some 300 miles from our home, in an emergency. From my first contact with the A&E receptionist, through A&E, ITU, Cambridge J ward (respiratory services) until a transfer to Preston could be made I felt that not just the patient but myself and my family were cared for in a first class way. Staff at every level were helpful and considerate - this is an exceptional team.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 03/11/2013 at 09:31
Published on Care Opinion on 04/11/2013 at 14:37

Thank you so much for taking time to provide us with feedback about your experience. I am so glad to see that we cared for your wife and yourself well. We are very proud of our staff who provide really good care with kindness. They will appreciate seeing your feedback.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 05/11/2013 at 11:07
Published on nhs.uk on 06/11/2013 at 03:00

Thank you for your kind and extremely positive feedback. I will ensure that your feedback is forwarded to the Accident and Emergency Department at the William Harvey Hospital as positive feedback is a powerful motivator for all staff. I hope your wife is now on the road to recovery.

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