"A hospital where they're pleased to see you"

About: North Cotswolds Hospital

Anything else?

My father was treated as an out patient here for some months, and then spent the last couple of days of his life here before passing away. At all times he was treated with dignity and respect, and we his family similarly. The medical staff at all levels involved us in his care at an appropriate level, and the whole hospital was/is scrupulously clean. If I may make one observation, the purpose of NCH is to serve the North Cotswolds community. It would be helpful if the regional NHS could drive this message home to consultants and other care managers in the regional "centres", Cheltenham and Gloucester. Too often, patients are expected to travel an hour or more each way to these places for simple procedures that can be carried out locally. A little thought would prevent this - why on earth travel to Gloucester for an X-ray when NCH has an X-ray machine? Is it really necessary to go to Cheltenham for a pre-op MSRA swab?! PS Why did the NHS and planners thing that a huge shiny roof would be a good idea in a rural setting?! PS your feedback form needs adjustment. I know which department we went to, and it wasn't the minor injuries unit. This is the only option you give, other than "don't know". Therefore my feedback there will confound your results. If anyone cares ...

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Responses

Response from North Cotswolds Hospital

Many thanks for taking the time to share this feedback with us, and we do care about your views. I must firstly apologise for the very long delay in replying to you: NHS Choices has only recently resolved technical issues so that we can receive comments and respond directly. We're pleased that you were happy with the care your father, and your family, received and and we will certainly pass on your comments to our team at North Cotswold Hospital. Providing care close to home is something we are passionate about as a Trust, and we do try and promote the role our community hospitals play in their local area at every opportunity. We would be very interested to know how we can improve the feedback form as it's being reviewed at the moment. If you would like to drop an email to yourexperience@glos-care.nhs.uk, that would be most helpful. Best wishes Ruth Darling, communications manager, and the team at Gloucestershire Care Services NHS Trust

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