"Enjoyed the relaxed atmosphere ..."

About: The James Cook University Hospital

(as the patient),

What I liked

Enjoyed the relaxed atmosphere of the ward. Staff had all had a friendly helpful attitude. This made all staff from the doctors to care assistants very approachable. I felt at ease to seek their help or advice.

I also liked the strictness of cleanliness of the ward. For e.g. medical staff not tolerating visitors sitting on patients bed. It was obvious that the ward maintained high standards of hygiene

What could be improved

Firstly i would train staff with team communication skills. Due to their lack of handing over the correct information to each other .

I was admitted to this hospital as i required oral surgery immediately after my surgery i was placed in the recovery unit. My pain level at this time was severe To rate my pain level out of 10 being the highest i would rate it at 10 . I then over heard staff stating in conversation that I was administered a paracetomal based pain killer by error. I should have been given a stronger method of medication.

I also would add specialist food requirments to patients menu. I was told by a south tees dietican that after my surgery i had to be on a strict diet of liquidised food. I was unable to chew or bite any food. However the soft diet option on the menu was the only option i had. However this was not suitable i was unable to eat it . At this point my whole mouth including tounge & throat were seveley swollen. This made eating difficult. Especially when the soft food would not always be soft. Eg on the menu i picked sticky toffe pudding and custard. When it came and i began eating it had large sultanas in it. I nearly choked as i had no idea that the pudding contained any large food particles. I wouldmake future menus more subtable to patients mediacal requirements. And give each patient a ore individual dietary plan.

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