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Life saver

Story from nhs.uk

"Life saver"

About: Royal Blackburn Hospital

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From the paramedics all the nursing staff and doctors the care given was first class and the ward i am talking about is ward B20, if the rest of the n.h.s can be run like this ward then the answer is there waiting to be shown as to what nursing care should be to those that just fall short, i was taken in on tues 15th oct with a massive life threatening nose bleed the paramedics were brill the A&E soon sorted me and was soon assesed and put on ward with those wonderful nurses whose care and attention was above and beyond i just wanted to say thank you to all those involved from paramedics, A&E. and yes Ward B 20 doctors and nurses,

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Response from Royal Blackburn Hospital 10 years ago
Royal Blackburn Hospital

Submitted on 30/10/2013 at 14:41
Published on nhs.uk on 31/10/2013 at 03:00

Dear Paul On Behalf of East Lancashire Hospital Trust, can I first of all thank you for your glowing feedback of your experience here within our Emergency Department and Ward B20ENT department. I will of course ensure that the full team have sight of your feedback which will undoubtedly provide them with a sense of pride and achievement in making your experience such a positive one. As a Trust, we receive regular feedback around how our services are being experienced by our patients and visitors and we like to take every opportunity to learn about what we are doing right and what we can improve upon. We therefore thank you for giving us the opportunity to learn from your care here and we hope sincerely that your onward care is able to meet with the same standard that we have set ourselves for you going forward. Thank You

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