"Unhappy with postnatal care"

About: Heartlands Hospital / Maternity

(as a relative),

Fantastic labour unit happy professional staff.

Not so good post natal -seemed understaffed and staff I met seemed miserable. If the staff put as much effort into patient care as they do into being visitor controllers you would have a lot happier and chilled out new mothers.

A suggestion, the money you are spending on paper curtains as screens around the beds is a complete waste of taxpayers money. Use the money employing more staff and look at raising the morale of the ones already employed.

Disgusted with my daughters treatment on immediate return from theatre, after going through all she went through this is the part that has upset her most.

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Responses

Response from Heartlands Hospital

Thank you for taking the time to share your feedback with us. I will ensure it is shared with our Head of Maternity. If you would like to discuss your issues further please contact our Patient Services Department by telephone on 0121 424 0808 or email: patient.services@heartofengland.nhs.uk. They can then take some more details off you and investigate the issues you have raised. Thanks again. Regards Catherine Williams Patient Engagement Department

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