"Inpatient experience at Peter Hodgkinson Centre"

About: Lincolnshire Partnership NHS Foundation Trust / Inpatient mental health care

(as the patient),

I was admitted to the Peter Hodgkinson Centre with severe depression following the loss of my baby. I was told that I would have a named nurse to support me and draw up a care plan and also a daily 1-2-1 with a nurse on duty.

This is what actually happened. My named nurse would have a brief chat with me while passing me in a corridor and would always promise to draw up my care plan the next time she was on duty as she was too busy now. I finally received my care plan a few days before being discharged. I was in hospital for 4 weeks.

A list would be put up in the dining room informing patients who their 1-2-1 would be with each day. I actually received three 1-2-1's during my stay as the nurses always said they were too busy. This didn't actually bother me as I was too depressed to want to talk anyway. However I did witness other patients crying and distressed, begging for a nurse to talk to which I found horrendous and inhumane.

I felt my consultant who I saw once a week would speak down to me and seemed to treat me like some kind of naughty school child. During 1 meeting, I was so anxious that I could not speak as my mouth became so dry. When I said that I needed a glass of water, my consultant told me that I should have had 1 before the meeting.

A couple of the nurses were nice and supportive but the majority did not seem to be in the slightest bit interested in providing the required care and support of which they are trained and paid to do so. I was even called a stupid cow by 1 of the night nurses and subjected to constant threats of having personal items taken away from me. Overall I found my whole experience at PHC extremely distressing and unhelpful and was made to feel like I was there as a punishment rather then treatment.

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Responses

Response from Marion Christopher, Patient Experience Coordinator, PALS & Complaints, Lincolnshire Partnership NHS Foundation Trust

I am very sorry for your sad loss and for the experiences you have described during your stay at PHC. We are fully committed to ensure every individual receives the care and compassion they need to support their recovery and I would like to offer my sincere apologies this was not your experience.

I would like to assure you that all our in-patient wards are subject to robust inspections throughout the year including the Care Quality Commission (CQC). The CQC provided an unannounced visit to our acute wards at PHC in June and evaluated the wards had fully met all the standards required including The care and Welfare of people who use services, Assessing and monitoring the quality of service provision and staffing levels. The new National Patient Lead Assessment of the Care Environment (PLACE) also see’s local people go into hospitals as part of a quality assessment team to assess a range of standards including how the environment supports patient’s privacy and dignity. PHC achieved the highest scores above the national average for patients’ privacy, dignity and wellbeing.

I fully appreciate everyone’s experience is unique and personal and I will review thoroughly the areas of concern you have raised to see where improvements can be made. I am very grateful for the time you have taken to share your experience with us. I would welcome the opportunity to discuss these issues in more detail with you in the strictest confidence either in person or over the phone.

Please contact our PALS contact number 01529 222265 or email PALS@lpft.nhs.uk and they will put you in contact with me.

Craig McLean

Head of Acute Care

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