"Curtain around bed blocks view but not sound"

About: Balfour Hospital / General Surgery

(as the patient),

I felt I was frightened into compliance. Non compliance and was treated as "a difficult patient. "

Staff were making jokes at patient's expense thinking they cannot hear - curtain around a bed blocks view, but not sound!

The whole experience for me was a nightmare, and effected my general health and well-being.

I wasn't given my usual medication or water.

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Responses

Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear Western306

I am very sorry to hear that you did not experience the high standard of care we would have expected our staff to provide for our patients using our services. I would like to thank you for getting in touch and raising these issues with us.

Without more detail, it is difficult to provide you with a specific response but please be assured that I have shared your story with the Senior Charge Nurse in charge of surgical services and the Senior Charge Nurse in charge of acute services and asked them highlight the issues you have raised with their staff.

If you would like to discuss your concerns in more detail, please don't hesitate to get in touch. You can raise concerns with me by contacting me through any of the following contact details:

email: julietait@nhs.net Telephone: 01856 888221

Julie Tait

Patient Experience Officer

Garden House

New Scapa Road

Kirkwall

KW15 1BQ

Again, thank you for taking the time to provide us with your feedback.

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