"left in waiting room/corridor in just my underwear"

About: Cumberland Infirmary

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I attended for a procedure in the diagnostic imaging department at the Cumberland Infirmary which required me to strip down to underwear and hospital gown. After the procedure I had to wait for several hours until the effects of the treatment wore off. I was told I had to stay in my gown, but was left on a chair in the corridor with countless members of the public walking past. Most embarrasing of all was that I had to keep standing up and walking about (as instructed by staff) to speed up the recovery from the procedure - whilst doing this, the back of the gown kept coming undone. The staff were few and far between and I was unable to attract the attention of a nurse regarding fastening my gown. I was not the only patient who had undergone this procedure, which meant that there were a number of us, including a very elderly lady, enduring a very embarrassing few hours indeed. There appeared to be no concept from the staff that we were all undergoing a rather humiliating time. I am aware that the procedure I underwent does require a period of observation afterwards, but if this cannot be undertaken without subjecting patients to such indignities, then the hospital should not be carrying out this treatment. I was extremely reluctant to raise this as an issue at the time. This concern was the view of my fellow patients as well. I have since accompanied a friend who underwent the same procedure at the RVI in Newcastle and the aftercare could not have been more different - each patient was taken back to a curtained-off area on a ward and was reviewed regularly by the nurse, as well as being given a nurse call alarm to protect both their safety and dignity. Please note that I entered General Medicine as the department as there was no option on the drop-down list for diagnostic imaging and the field cannot be left blank. .

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Response from Cumberland Infirmary

Thank you for taking the trouble to provide feedback on your recent visit to the Cumberland Infirmary and we appreciate and understand the concerns that you have raised. We are taking this up with our Radiology lead to see what improvements that we can make.

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