"What has happened to what once was a caring..."

About: Royal Derby Hospital

Anything else?

Within the last week it has been my misfortune to be an in patient at DRI, I checked in for Ward 209a at 1215 pm was not allocated a room so sat in a small visiting room (my choice as I did not wish to sit with all other patients checking in. I sat in that room covered in 2 blankts as so cold , for 4 yes 4 hours Being told that the amount of emergencies that were taking place I would be last on the Consultant's list that day. Fully understand. I was eventually asked to put on an operating gown and could use an adjacent room I said very little point, I then walked (yes walked) accompanied by a porter with my belongings stuffed in a bag to the theatre suite, That part of the whole miserable experience was fine met with professionalism and expertise When awaking in recovery room it took nearly an hour and a half to get my temperature up to an acceptable level with 5 blankets and a hot air blanket covering me (no one's fault) However by this time it was past 7pm and I was absolutely bursting for a cup of tea which I was told I could not have until I was taken to Ward 209 Once again I understood why Now here comes another rub I was told no bed on the ward was available and I would have to wait until one did. Once on the ward the recovery nurse said my notes would be given to the nurses station and they would come to my bay if they did not I was to call.. No one came so I called they seemed almost surprised they had a patient in that particuar bay Being near a nurses station is horribe when all you wish is some peace and tranquility to recover from your surgery. I realise someone has to be in that area But the unprofessialism dispalyed with the handling telephones clls , trolleys of varying types being pushed back and forth. Nurses chatting and laughing amongst themselves. I thought when I was discharged the remark 'it is always quieter at the other end of the corrider ' was a slap in the face, what l I am going to say is, if someone has a caring nature and wishes to join the Health care profession do not bother to apply to he Derby Royal hospital as that caring attribute is not needed. I have always had my care and surgery usually dealt with in the Private sector but boy oh boy I never wish to have that whole miserable ,disruptive ,discourteous uncaring experience again Once again Anaesthetist and surgeon first rate

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Response from Royal Derby Hospital

Many thanks for taking the time to provide us with your very important feedback regarding your recent experience whilst a patient at our hospital. I was extremely sorry and disappointed to hear of your experience on Ward 209 and would welcome the opportunity for us to investigate these matters in more detail so we can respond to you more thoroughly. If this is something you would like us to do may I ask that you contact our Patient Advice & Liaison Service (PALS) team to provide us with more specific details about your concerns and when these occurred so we can instigate our investigations. They can be contacted on Freephone number 0800 7837691 or via email: dhft.contactpals@nhs.net. However, in the meantime may I offer you my sincere apologies for any upset caused on this occasion and I certainly hope that any future visits to our hospital are of a more positive nature. Kind regards Miss Deborah Furness from the Derby Hospitals NHS Foundation Trust Patient Experience team

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