"What has happened to what once was a caring..."
About: Royal Derby Hospital Royal Derby Hospital Derby DE22 3NE
Within the last week it has been my misfortune to be an in patient at DRI, I checked in for Ward 209a at 1215 pm was not allocated a room so sat in a small visiting room (my choice as I did not wish to sit with all other patients checking in. I sat in that room covered in 2 blankts as so cold , for 4 yes 4 hours Being told that the amount of emergencies that were taking place I would be last on the Consultant's list that day. Fully understand. I was eventually asked to put on an operating gown and could use an adjacent room I said very little point, I then walked (yes walked) accompanied by a porter with my belongings stuffed in a bag to the theatre suite, That part of the whole miserable experience was fine met with professionalism and expertise When awaking in recovery room it took nearly an hour and a half to get my temperature up to an acceptable level with 5 blankets and a hot air blanket covering me (no one's fault) However by this time it was past 7pm and I was absolutely bursting for a cup of tea which I was told I could not have until I was taken to Ward 209 Once again I understood why Now here comes another rub I was told no bed on the ward was available and I would have to wait until one did. Once on the ward the recovery nurse said my notes would be given to the nurses station and they would come to my bay if they did not I was to call.. No one came so I called they seemed almost surprised they had a patient in that particuar bay Being near a nurses station is horribe when all you wish is some peace and tranquility to recover from your surgery. I realise someone has to be in that area But the unprofessialism dispalyed with the handling telephones clls , trolleys of varying types being pushed back and forth. Nurses chatting and laughing amongst themselves. I thought when I was discharged the remark 'it is always quieter at the other end of the corrider ' was a slap in the face, what l I am going to say is, if someone has a caring nature and wishes to join the Health care profession do not bother to apply to he Derby Royal hospital as that caring attribute is not needed. I have always had my care and surgery usually dealt with in the Private sector but boy oh boy I never wish to have that whole miserable ,disruptive ,discourteous uncaring experience again Once again Anaesthetist and surgeon first rate