"Making Contact"

About: Torbay Hospital

Anything else?

I wanted to make a visit to my sister who was in Torbay Hospital. Because I lived quite a few miles away I wanted to ensure that she was still resident at the hospital. I rang to check and got the usual press 1 for this and 2 for that etc. 30 minutes later I am sat writing this review because no one wanted to answer any phones. About time you got back to basics and allow a call to a receptionist that can deal with the call in no time. Sat here absolutely fuming and with a bad impression of what is otherwise an outstanding Hospital. Get something sorted!

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Response from Torbay Hospital

We are very sorry to learn about your negative experience while trying to phone through to our hospital recently. We would appreciate some further details from you to allow us the opportunity to look into this issue and find out the reason for this unacceptable delay. If you are willing to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon Healthcare NHS Foundation

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