"Admission & Discharge policy for elderly in Lala..."

About: Yeovil District Hospital

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Elderly mum 3 times on discharge from here was v poor. Last time the staff either ignored or were ignorant of their own Discharge Policy. The Board does not allow public to ask questions. Most Governors are in denial and do not attend external meetings to find out how they truly compare with other NHS hospitals. This hospital is living in lala land of delay, defend and denial to complaints. PALS is a farce. A&E equally poor. Admission and discharge not at all good and rubbish over two year period.

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Response from Yeovil District Hospital

We have recently fully reviewed our complaints management process working in partnership with the Patients Association and Somerset CCG. Our new patient experience team (including the PALS service) have had excellent feedback for their open, honest and helpful approach. If you feel like your complaint has not been managed in the way you wish we would encourage you to get back in touch on 01935 384706 or to get in contact with the Health Service Ombudsman which is a service run by Parliament to investigate complaints. Helen Ryan, Director of Nursing and Clinical Governance

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