"DOSA standards"

About: Royal Preston Hospital

Anything else?

After attending your hospitals DOSA ward 3 we were shocked and could not believe that theatre gowns were just handed to individuals who then had to sit and wait for further interviews etc. these gowns were placed on to some of the tables and seats that people had been sitting on and some lying with their feet on. This is not a hygienic process given the fact that these gowns will then be worn in the theatres, also the DOSA room is not large enough to accommodate all persons awaiting admission as people were sitting on tables. I am also disturbed that my husband was interviewed in a locker room as no facilities were available due to occupation and building works. So in essence we were shocked at the whole exsperance and the way people are treated in this instance.

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Responses

Response from Lorraine Kelly, Communications Manager, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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