"listening to comments"

About: Medway Maritime Hospital

(as a relative),

You don't even have the sense to doctor your figures. I feel they show lots of comments and only 2 people listening and nothing changing this leads me to believe that not only do you not listen but you don't care either.

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Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust

I was sorry to read that you felt we do not listen to comments regarding the services we provide and do not facilitate change where appropriate. Your feedback helps us to improve on what is provided now and in the future and can only assist in promoting a positive patient experience

If there is a particular issue you would like to share with us please do not hesitate to contact me on 01634 830000 ex 5175 and I will be happy to help.

Suzanne Brooker

Head of Patient Experience

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