"Staff attitude and poor communication let the side..."

About: John Radcliffe Hospital

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When we got to see the actual doctors who treated by husband they were great. However what was disappointing was the attitude of the receptionist on arrival, the triage nurse and the AAU nursing staff in addition to the general poor communication across the whole service. No information was shared and no-one got back to us during our entire stay (equivalent of one full day and night) unless we chased, and chased and chased. My husband was left not knowing what on earth was happening! Very poor show.

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Response from John Radcliffe Hospital

Thank you for taking the time to post your concerns regarding your husband's visit to the A&E Department at the John Radcliffe Hospital. I was very sorry to hear that there were elements of the care and communication provided that were unsatisfactory and below the standard you would expect. We would be very happy to investigate the issues you have raised and provide yopu witih a response to your concerns. If you would like us to do this, please do not hesitate to contact Mrs Sue McNiven, Complaint Co-ordinator, on 01295 224001 or at sue.mcniven@ouh.nhs.uk, who will be happy to discuss the complaint process with you.

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