"Great ability and care on a Saturday afternoon"

About: Royal Shrewsbury Hospital

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I happened to bring someone unknown to me it RSH A&E as he had fallen off and been rolled on by a horse which had happened about 2.30pm. I stayed with him as I had a vague acquaintance with the family. On arrival I was immediately impressed by the kind, efficient and authorative way in which the sister gave the patient confidence to relax from his very tense state so that he had guarded confidence to allow the staff to place him in a horizontal position on the trolley. Up to that stage he was reluctant to allow anyone to do anything as he feared that he had broken his neck amongst other things. He was ashen faced and obviously in considerable pain but gritting his teeth he had been determined to be 'walking wounded' and only with great persuasion at first would go to hospital. After being seen by a doctor and immobilised with a 'head restraint' (technical description unknown by me) he had X rays followed by further checks and interrogation by doctors it was decided that an orthopaedic doctor was required. Some time later that doctor arrived with two others and further checks were carried our following reference to the X ray information and it was eventually agreed after what to me appeared to be a thorough examination of the patient and that no bones had been broken. I was just the 'driver' but my observations over perhaps four hours caused me to make these comments and praise the efficient and painstaking way which all the staff operated. If you must get thrown and rolled upon by a horse or have any other injury/illness which requires a visit to A & E a the RSHl I have no hesitation in saying try not to fear my experience as a bystander indicates that you will be in good hands. Well done A & E.

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Response from Royal Shrewsbury Hospital

Thank you so much for providing such detailed and caring feedback, and also for your own care and attention for this gentleman at his time of need. It is really great to hear that you found the A&E staff kind, efficient and authoritative, and very reassuring to know that you felt that he was on good hands. I will make sure that your feedback is shared with the team - we have written some of your lovely words onto a comment card which will be taken to the team by one of our Directors (http://twitter.com/sathRSH/status/394826580947894272) I hope that you also received thanks for the time you spent helping this man.

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