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Gall Bladder Removal

Story from nhs.uk

"Gall Bladder Removal"

About: Arrowe Park Hospital

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From my Surgeon down to the cleaner, I could not fault the staff for their dedication, care & hard work. I had an overnite stay on ward 16 & nothing was too much trouble & served with a smile. However there were staffing issues,on one shift there were too many staff & on another it appeared just 2-3 to cover 2 wards which put enormous pressure on the couple of people working. Because the ward had to be re-opened (after recent renovation) on the night of my hospital stay, food had not been ordered for the following day & what was offered was either insufficient or cold. So what I am saying here is the important issues regarding my stay were excellent, good care, treatment, cleanliness etc, but I feel some work needs doing to effectively manage the staff shifts.

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Responses

Response from Arrowe Park Hospital 10 years ago
Arrowe Park Hospital

Submitted on 28/11/2013 at 11:15
Published on nhs.uk on 29/11/2013 at 03:00

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Ward 16. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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