"lack of communication during my mother-in-law's treatment"

About: Colchester General Hospital / General surgery

(as a friend),

It seems to us that many of the staff on Wivenhoe Ward do not communicate with one another, or its patients and their carers - and this family is pretty damn annoyed about it. We arrived to collect our mum last night to find out that she was not allowed to leave because Drs still weren’t happy with her. Why on earth did they say one thing at lunch time and another when we arrive to pick her up? The nurse doesn't know who gave out the earlier information but they haven’t sorted mum out yet and cannot be allowed home, so she has undertaken to communicate with the family tomorrow.

Those who give information out to relatives should ensure they know what they are talking about and if there is any mind changing, then they should ensure they notify the carers of this. It is stupid that people in the same ward don’t know what is going on

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Responses

Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Colchester General Hospital at 31/10/2013 05:03:23 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

picture of Paul Searle

I apologise you’ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Pat Op: lack of communication during my mother-in-law's treatment: Nov13”, please?

Many thanks

Paul Searle, Head of Communications

Colchester Hospital University NHS Foundation Trust

info@colchesterhospital.nhs.uk

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