"I'm left feeling I have just been put through a NHS lottery"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF The Princess Royal Hospital / General medicine The Princess Royal Hospital General medicine TF1 6TF
Posted by Sent160 (as ),
In July 2013 my GP agreed with me that I did need a referral to a consultant. I specifically said to my GP that I did not want to go to PRH because I preferred New Cross, Wolverhampton.
TRAQS was very prompt and sent me an appointment, but at PRH. On the phone to a TRAQS representative, I explained I had requested to go to New Cross and not Telford Hospital. Without looking anything up, she immediately replied I would have to wait 4-5 months for an appointment at New Cross. I don't know why, but alarm bells rang and I just didn't believe her.
Reluctuantly, I kept the appointment and went to PRH the next week. I was not happy with the way the consultant examined me or the way he spoke down to me. He gave me a request form for a prescription, which I had to take to my GP. After several attempts to get an appointment with my regular GP failed, I had to see one of his colleagues. I explained the above events to him and asked what he knew about this consultant. He had to admit that he had never heard of this consultant and so could not comment on his work.
I am now in my 60's and in the past I have always been used to my GP personally referring me to a consultant who he knows and can trust with his patients. I am not impressed with this new system where TRAQS take over this job and refers you to any hospital/consultant - I'm left feeling I have just been put through a NHS lottery.