"thank you"

About: Heartlands Hospital

Anything else?

I would like to express my heartfelt thanks to all the staff in A and E who worked 24/10/13 who assessed my mother and saw in 1 hr what her GP had ignored since May! In addition to this I would like to say ward 20 what a wonderful team of hardworking dedicated people you are! Truly an inspiration, you are an inspiration and I am grateful for the way my mother was treated from admission on 24/10/12 till she was transferred on 26/10/13. My mother was critically ill and I know that but for the dedicated care that she received the results would have been fatal. Thank you is not sufficient at times like this but I sincerely hope that the trust recognises these people and gives them the support they need to do their job. We need more people like these I have mentioned. God bless you all.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time and trouble to post your mother's experience at Heartlands Hospital.

I have passed your email to the Matron, Emergency Department, the Senior Sister on ward 20 and to Dr Newbold, Chief Executive of the Trust who I know will be thrilled to read your feedback.

I wish your mother a speedy recovery

Kind regards

Iona

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Response from Heartlands Hospital

Thank you for taking the time and trouble to post your mother's experience at Heartlands Hospital. I have passed your email to the Matron, Emergency Department, the Senior Sister on ward 20 and to Dr Newbold, Chief Executive of the Trust who I know will be thrilled to read your feedback. I wish your mother a speedy recovery Kind regards Patient Engagement Department

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