About: New Cross Hospital New Cross Hospital Wolverhampton WV10 0QP
Posted by Stella
Unfortunately, a very exceptional stay in the cardiology department was spoiled by a totally incompetent performance by the Pharmacy department. My husband was given the all clear to go home at 11.30am. By 4.00pm we were still waiting for his discharge medication, despite 3 visits from staff on B14 ward visiting the pharmacy department to obtain this. When it did arrive, it was short of a vital prescription. I myself went down to ask them where the rest of the tablets were, and surprisingly enough, despite insisting they had gone tot he ward, were then suddenly able to say they were ready. The ward staff had to go back down then to retrieve the final tablets. 5 hours following his promised discharge.This was the experience all patients seemed to receive, a wait of 4-5 hours which is such a completely in-efficient way to run a department, and provide best care. Surely, everyone hopefully is discharged, so could the pharmacy not either speed up the provision of medication, or be alerted the day before? 0 out of 10 I am afraid, you have let the side down. Even the Consultant apologised for the inexcusable delay.