"The Hathersage Centre"

About: Manchester Royal Infirmary

Anything else?

My consultant is lovely and I look forward to my twice yearly appointments with them, however the home delivery service is rubbish I have now waited 6 weeks for my medicine and still not received my full prescription despite waiting in for 2 full days wasting annual leave and still needing 5months worth of etravirine. The home delivery does not work for patients in full time employment.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester Royal Infirmary

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. The Home Delivery Service was established to improve our service to patients and we sincerely apologise for the inconvenience you have been caused. Please contact the Manchester Centre for Sexual Health directly to advise them of the problems you are experiencing and we will try to resolve this important issue. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

The Home Delivery Service was established to improve our service to patients and we sincerely apologise for the inconvenience you have been caused. Please contact the Manchester Centre for Sexual Health directly to advise them of the problems you are experiencing and we will try to resolve this important issue.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Updates, changes and questions related to this story