"to whom it may really concern - LRI - fracture..."

About: Leicester Royal Infirmary

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welcome to the place where admin 'support' and 'technician' staff make decisions about your health, future and recovery process behind consultants and registrars' backs without hesitation. I was shocked, dumbstruck by the contrast of 'professional' care in this hospital and my local infirmary. I sincerely feel for all the registrars as well as all the in and out patients. i feel lucky as i have just been offered a substantial support by a friend and am now considering going back home or opting for a private treatment. as a person with health care background and education (physical therapies) i am even more astonished by the absence of patient's involvement in decision making process about treatments. as i have run out of options re communication with the above mentioned dept., i have now decided to submit a written complaint and seek immediate second opinions.

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to review your experience at Leicester’s Hospitals. We realise some time now has passed since you posted your comment so we would like to apologise that we have not responded in a timely manner. We sincerely hope that your concerns were addressed through the complaints process and that you are receiving a high level of care. If you would like to follow-up your concerns, please feel free to contact us on communications@uhl-tr.nhs.uk and we will investigate further. Kind regards Communications Team Leicester’s Hospitals

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