"car parking prices"

About: William Harvey Hospital

Anything else?

I am fed up with the car park prices because if you're in a&e, you're held there for so long and we have to pay for parking, but its not our fault it takes them hours to sort the problem. If I went to visit someone I understand we have to pay for it, but in a&e this is not fair A&E should give you a pass so you dont have to pay for parking as its there problem you're held up. I just wish we could go in get sorted then out, but it takes time and our money when the hosp should pay for it

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback about parking charges particularly when you or a family member has to attend A&E.

I will ensure that the A&E department staff are aware of the advice they should be offering to people if there is a difficulty with payment or there are delays in being seen.

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Response from William Harvey Hospital

Thank you for your feedback. This will be reported back into the organisation to ensure that the feedback received is reviewed.

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