"elective admission for surgery"

About: St George's Hospital (Tooting) (London)

Anything else?

my sister was an elective admission to come in for surgery on the 24.10.2013. She was told to come in at 14:00hours. However on arrival there were no beds available and after visiting several other appointments and waited around, she was allocated to a medical bed at about 1:30pm. We were told on the morning of her operation that she will not return to that ward because it is a medical ward. She was brought to theatre about 9.30 and according to the team they finish the procedure about 11:30, since then she has being in recovery thoughit was declare fit for transfer because they are no beds in the hospital. I find this disgrace full and unacceptable that she need to stay overnight even though we ask to take her home. I was say some of the staff were a bit helpful in updating us butthis should not happen. It is now 19:26 and she is still in recovery and no beds still. St. Georges this is a total disgrace and some one need to address this issue.

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Responses

Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your sister's experience at St George’s Hospital. We are very sorry to hear of your experience. We will pass your comments to the manager of the service. If your sister would like to talk to the service about her experience and if she has not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453.

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