"No Improvement"

Anything else?

In January I wrote to state my concerns about the appalling lack of cleanliness in the Fanshaw building in the area used for the waiting space for Renal outpatients.Your reply intimated that with the opening of Purley hospital in the summer we could expect some improvement in conditions, well sad to say things have not got any better. I am sickened every time I go for my appointment (regrettably frequently) I have a right to demand that my dignity is not compromised by having to sit and wait in this filth.As previously mentioned the carpeted area needs immediate attention it is so filthy and unhygienic nothing other than it's removal and replacement will be acceptable, equally the toilet is always unclean and to be avoided if at all possible My patience has now worn thin,I'm not prepared to put up with these conditions any longer and will take strong further action to ensure a major improvement