"Emergency Care Unit - 24/10/2013"

About: North Tyneside General Hospital

Anything else?

I & my sisters would just like to thank the staff/doctors/nurses of the ECU at Rake Lane for their professionalism when my mother was admitted around 4am. She was well attended and looked after throughout the day. After a traumatic event for both her and her family, it was reassuring to see the response/care that was shown to my mother. Regards Paul E

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Response from North Tyneside General Hospital

Dear Paul, Thanks for your kind note. I was sorry to hear that your Mother needed to be rushed to hospital in the early hours of the morning, I imagine it was very frightening. I am delighted that our emergency teams were able to provide her with all the support she needed and that you as a family have been able to take comfort from the fact that she was well cared for. This kind of feedback means everything to our staff so thanks for giving me the opportunity to pass it on. With best wishes, Annie Annie Laverty - Director of Patient Experience

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