"mistakes"

About: Worcestershire Royal Hospital

Anything else?

7 appointments I have had that have all been changed for later dates, and all I wondered was why? Its very frustrating when the consultant asks why he hasn't seen you before, when you know its neither his fault nor yours, but is surely a system failure somewhere. All I wanted to know was why this happens and if anything can be done to rectify it, as I'm sure I am not the only person who has to cope not only with chronic illness but with seemingly unnecessary changes to appointment dates

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Responses

Response from Worcestershire Royal Hospital

Thank you for your comments; we are sorry to hear of the problems you experienced with your appointments, and would like to apologise for the extended delay in this acknowledgement. If you would like to discuss this further, or if there are any other problems you would like some assistance with, please contact us at patientservices.dept@worcsacute.nhs.uk

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