"when my husband experienced a stroke"

About: Rotherham Hospital

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The abulance crew assessment was totally wrong which resulted in my husbands initail assessment by AE staff being delayed. I had to demand that he was taken into resuss with a pulse of 34.The young nurse in the ressus unit was rushed off her feet. On admission to the ward my husband was left not washed food put in front of him and taken away.I had to ensure a family member was there at the hospital otherwise he wouldent have eaten. I had to get the pain team myself to come and assess my husband as staff and consultant on the ward was not caring. In desperation i had to demand a CT scan and the responce i recieved was sorry it is the weekend.After staff got fed up of me asking about the scan a porther was sent up with a wheelchair to take my husband to the scan room. This was then cancelled because my husband could not stand sit up and needed to go to be scanned on his bed. The porter could not do this on his own. After i complained to the consultant finally after i had battled and made complaints to the CQC and the safeguarding team my husband recieved a scan. After admission to the stroke unit again he was not being showered and food also was left in front of him going cold.He hand no hand to mouth coordination. This experience makes a complete mockery aout of the ghovernment FAST advice and i feared that had i not demanaded an early discharge RDGH would have contributed to my husbands death. Fortunatly i and my daughter both successfully nursed him at home with respect and dignity he deserved. We are both proffessional nurses and my son too is a medic. The only part of this you got right was the input from the phisiotherpy team to which we are very grateful. Stroke after care i am afraid has been very poor indeed. Too little too late. For the record my husband was aged 43 when he had his stroke and can recall all the time in hospital especially the CA who took food away from him and no attempt of assisitance was given.

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Responses

Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust

Dear Maxine, thank you for your post on NHS Choices. We are very sorry to learn of the poor experience that you have had and of your dissatisfaction with the care that your husband received during his stay at the hospital and following discharge.

We would like to investigate and respond to your concerns in more detail. If you would like us to do this we would be grateful if you would contact our Deputy Chief Nurse at your earliest convenience, on telephone 01709 427096 or email Anne.Crompton@rothgen.nhs.uk.

With best wishes,

Kerry

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Response from Rotherham Hospital

Dear Maxine, thank you for your post on NHS Choices. We are very sorry to learn of the poor experience that you have had and of your dissatisfaction with the care that your husband received during his stay at the hospital and following discharge. We would like to investigate and respond to your concerns in more detail. If you would like us to do this we would be grateful if you would contact our Deputy Chief Nurse at your earliest convenience, on telephone 01709 427096 or email Anne.Crompton@rothgen.nhs.uk. With best wishes, Kerry Please accept our sincere apologies for the significant delay in your receipt of our response. This response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 04/11/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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