"Made to wait in hallway for 5 hrs waiting for..."

Anything else?

My partner, who doesn't like to complain, was made to wait in a busy walkway for 5 hrs. When I finished work I brought the kids to see their mum hoping that the procedure would be all finished and we would find her in recovery from her operation. However when we found her she was extremely distressed at being made to wait for 5 hrs in the kennington ward seated on a hard seat. This would be uncomfortable for any one however my partner suffers severe neuropathic pain caused by an accident where she broke her back. And even seated in a comfortable position and on a comfortable seat or chair she is in discomfort most of the time but she puts on a brave face and carries on most of the time. So imagine my anger at seeing her so distressed at being on a stock chair and not even one nurse showing any care to her plight and not one even offering her a glass of water yet alone asking if she was ok. When I arrived she had just about had enough and was about to cancel the operation as she was in such pain and distress. I understand the surgeons who were operating on her were themselves under a deadline to get started but their abruptness was totally un called for and unsympathetic to my partners state or condition. One of the nurses that was in the area at the time seemed completely unsympathetic and said that it was "normal" for a patient to be treated like this. I found this disgusting and had to hold my tongue as I was about to get extremely angry - I know this would not be tolerated and would cause my partner to have her procedure to be cancelled and it would probably have upset her and the kids so, like I've said , I bit my tongue. I do not know what I want the outcome of this to be - I can't imagine one that would benefit my partner now. But would like the people who organised, if that's the right word, this mess to be held to account for it. And , not out of petty vengeance, to be chastised suitably so that it prevents this from happening so often. So often infact that it is deemed "Normal" by one of the William Harveys own staff.