"Overall the care was excellent, the hospital was clean and the food was good."

About: Countess Of Chester Hospital / Accident and emergency Countess Of Chester Hospital / Ear, Nose and Throat

(as the patient),

I attended A&E as advised by the out of hours GP due to worsening tonsilitis. On Arrival A&E were very busy and I waited around 2 hours to be triaged which I expected as it was not an emergency. Once I had been seen by the walk in centre, I was to bee seen by a different department.

I was seen by the ENT department fairly quickly and a plan was put in place for me to start antibiotics via a drip. I stayed in the bedded area in A&E overnight and was impressed by the excellent care I had received whilst an inpatient. I was then transferred to ward 53.

On ward 53 the care provided was great. I am fairly young and mobile so could get on with looking after myself. Only time I needed the nurses was for pain relief/antibiotics.

I was kept in over the weekend and seen promptly by the ENT team on the Monday morning and then discharged home with a plan of care.

A few months later I returned back to TAL for a tonsilectomy which went well and the care provided was again brilliant.

Only downside is I am allergic to a majority of the pain relief so was prescribed a strong pain killer which I did not take in the hospital as it was not needed at the time. Because of this, I was not able to have it as a medicine to take at home. I was in agony 3 days later for 6 days and only had basic pain relief to use.

Overall the care was excellent, the hospital was clean and the food was good.

I would recommend the Countess of Chester for treatment to my friends and family.

Thank you

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Responses

Response from Andrew Duggan, Director of Quality and Nursing, Countess of Chester NHS Foundation Trust.

Dear Sir / Madam,

Thank you for your feedback. We appreciate the time you have taken to complement our staff.

Please be assured that your kind words have been shared with staff in our Emergency Department.

However, I was sorry to learn of your concerns about pain relief. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments.

Thank you again.

The Patient Experience Team

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