"Communication at Charing Cross Hospital"
About: Charing Cross Hospital / Breast surgery Charing Cross Hospital Breast surgery W6 8RF
Posted by Templos (as ),
My wife has been to the Riverside Ward for surgery on several occasions now, following a diagnosis of breast cancer. We have no complaints about the quality of care / surgery from the team.
I feel the communication in the ward however, is of the lowest possible quality - reception staff are uncooperative & unhelpful; information has to be asked for, it is never proffered and iv seen family members have to track down patients themselves, and this is all on top of what I see as an incomprehensible system of surgery which means everyone waits from 7: 30am and the order changes seemingly at random.
It would probably take one person half an hour with coloured pens to devise a solution (or even an electronic display? ). I think the current situation works for no-one, frustrates everyone (including staff), and damages the reputation of the hospital.