"Local Resolution Meeting - Patient Experience"
About: North Devon District Hospital / General medicine North Devon District Hospital General medicine EX31 4JB North Devon District Hospital / Ophthalmology North Devon District Hospital Ophthalmology EX31 4JB
Posted by Silverdisco (as ),
Following an concern I had at NDDH, a Local Resolution meeting was arranged by the PALS office with several senior members of the Hospital, including the Director for Medicine.
I must compliment the trust on this, as this was a very positive experience, and fully reinstated my confidence in the trust with regads to listening to patients, and the trusts desire to move forward and provide a better service.
I felt, following this meeting that the action points that have arisen, and the intense manner in which the director, consultant & PALS manager listened and responded demonstrated a seriousness to which they take patient concerns. This is a big step forward, and has brought back my confidence in the trust and I look forward to working with them in the future to further improve the patient confidence in NDDH.
I must thank all those involved.