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I felt confident with the cardiology outpatients staff

Posted By Sammy1

"I felt confident with the cardiology outpatients staff"

About: East Surrey Hospital / Cardiology

(as the patient),

I recently attended the cardiology outpatients department. At all times I was treated with respect and dignity.

The system was very efficient, from wait etc to ECG to the Dr consultation. Everyone was friendly.

I was nervous but put at ease by the confidence I felt with the staff.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 26/10/2013 at 08:02
Published on Care Opinion on 27/10/2013 at 11:59

picture of Ian Mackenzie

Dear Sammy1

Thank you for taking the time to add your comment about the cardiology department at East Surrey Hospital.

Its great to hear that you had such a good experience and particularly that you felt that you were treated with respect and dignity which our patients tell us is one of the most important things to them.

Kind regards

Ian

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