"Geriatric care not adequate"
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
My elderly relative has been a patient in this hospital several times. He has had surgery, which was excellent, but the other care was not good. He has dementia, which makes it difficult finding out what has happened on the ward round. Unlike in a mental hospital, he does not have a mental health advocate, despite having a mental condition. Communication between staff and patients and relatives is appalling. The teams on the various wards do not seem to pull together at senior level. Carers cannot speak to consultants. On one occasion, my relative was sent home in worse health than when he came in and neither his GP nor his carers were warned about this so as to arrange extra care. Communication is primarily by telephone which is inadequate for Deaf carers. Letters/emails are a waste of time because they simply result in further telephone calls. There was also loud pop music emanating from a staff boombox in a bay occupied all by elderly people in two different wards. There is no light above the chair, only above the bed, making reading impossible and lipreading very difficult (which is important given the high prevalence of impaired hearing amongst elders). I would say that if you have a choice of hospital for your loved elder for a medical as opposed to surgical matter, don't choose this one, however clean and new it may look.