"Lovely Staff"

About: North Tyneside General Hospital

Anything else?

I have just returned from the fracture clinic after having seen a lovely lady. I then saw a doctor who then gave me a cortisone injection in my hand. The whole experience was great, everything was explained to me I was given three options and decided on the injection. It did not feel like I was in hospital. Thank you very much to those involved. ps. reception staff were very friendly as were staff at the door when I walked in wondering where to go. My only gripe is not with the hospital but the car park, nightmare. Please change the system back to what it was before, people are struggling, me included, to put in their registration number. I didn't know how long I would be so I put £1.80 in for 1 and a half hours, I was less than 3/4 of an hour. People are paying far too much. I helped an older person than myself by keying in his registration because the digits were too small and he couldn't find half the letters because they are spread all over. I had to put my specs on to see them. Who ever is responsible for this car park put yourself in the patients or visitors hands and you try it! People are stressed enough going to hospital and do not need extra stress trying to put money in the meter for their cars. Please wake up and smell the coffee!.

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Responses

Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust We are preparing to make a change

picture of Annie Laverty

Dear Cullercoater,

Thanks so much for your lovely comments on the care you received at the fracture clinic at North Tyneside - I'm so pleased that the warmth and friendliness of our staff together with the quality of care made such a difference for you.

I am sorry that this positive experience was marred somewhat by your frustrations with the new parking system. Thanks very much for detailing why you are finding the new method so challenging - all these comments really do help us. Please be assured we are determined to listen and there is currently a lot of discussion within the organisation to agree how to best to respond to what patients and families are telling us. I know specifically the size of the keyboard for keying in digits has already been identified as a problem.

You are absolutely right that the last thing we want to do is add to any anxiety people are feeling by having to attend hospital in the first place. I will forward all your comments to Steven Bannister, our director of estates so that they can inform and influence the discussions around improvement that are taking place.

Thanks again for taking the time to get in touch,

With best wishes,

Annie

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